1. About these terms

These Terms of Service govern your use of the Glitz by Maya website (trading as Maya's Collection) and any purchase you make through it. By browsing the site, creating an account or placing an order you agree to these terms. Last updated: October 8, 2026.

2. Who we are

Glitz by Maya is an online beauty business operating in Ghana. Contact: hello@glitzbymaya.com, WhatsApp +233 54 885 7714.

3. Accounts

You must provide accurate information when creating an account and keep your password confidential. You are responsible for activity under your account. We may suspend accounts that are used fraudulently or abusively.

4. Products and pricing

We make every effort to display products, colours and prices accurately. Colours may vary slightly depending on your screen. All prices are in Ghana Cedis (GHS). We may correct pricing errors and cancel affected orders, with a full refund of any amount paid. Products are offered while stocks last.

5. Orders and payment

When you place an order you are making an offer to buy. An order is confirmed once payment is successfully received through Paystack. Payments are processed by Paystack Payments Ghana Limited; we do not store your card or Mobile Money details. If a payment fails, no order is created.

6. Delivery and pickup

Delivery and pickup are described on our Delivery & Returns page, which forms part of these terms. Delivery fees are confirmed with you before dispatch.

7. Returns and refunds

Returns, exchanges and refunds are handled as set out on our Delivery & Returns page.

8. Product use and safety

Our products are cosmetics for external use. Check ingredients before use, patch test if you have sensitive skin, and stop using a product and seek advice if irritation occurs. Keep out of reach of young children.

9. Reviews and user content

By submitting a review or message you confirm it is truthful and your own, and you grant us permission to display it on our website and social media. We may remove content that is offensive, misleading or unlawful.

10. Intellectual property

All content on this site, including the Glitz by Maya name, logo, text, graphics and product images, belongs to us or our licensors and may not be copied or reused without written permission.

11. Limitation of liability

To the extent allowed by law, we are not liable for indirect or consequential loss arising from use of the site or products. Nothing in these terms limits your statutory consumer rights.

12. Changes to these terms

We may update these terms from time to time. The date above shows when they were last changed. Continued use of the site means you accept the updated terms.

13. Governing law

These terms are governed by the laws of the Republic of Ghana.

14. Contact

Questions about these terms? Email hello@glitzbymaya.com.

1. Introduction

Glitz by Maya (trading as Maya's Collection) respects your privacy. This policy explains what personal information we collect, how we use it and your rights. Last updated: October 8, 2026.

2. Information we collect

• Account details: name and email address (and password, which is handled securely by Google Firebase Authentication).
• Order details: items purchased, delivery or pickup choice, your name, phone number and delivery location.
• Payment information: payments are processed by Paystack. We receive only a payment reference and status, never your full card or Mobile Money details.
• Messages and reviews: anything you send through our contact form, VIP list sign-up or review form.
• Technical data: basic device and browser information and preferences stored in your browser (such as theme and bag contents).

3. How we use your information

• To process and deliver your orders and send order updates.
• To manage your account and your saved favourites.
• To respond to your enquiries and provide customer support.
• To send marketing emails if you joined the VIP list (you can opt out at any time).
• To prevent fraud and keep our website secure.

4. Who we share information with

We do not sell your personal information. We share it only with service providers that help us run the business: Paystack (payment processing), Google Firebase (authentication and database hosting), and delivery riders/drivers (your name, phone number and delivery location, only to complete your delivery). We may also disclose information where required by law.

5. Data retention

We keep order records for as long as needed for accounting and legal obligations, and account data until you ask us to delete it.

6. Your rights

Under Ghana's Data Protection Act, 2012 (Act 843) you may ask to access, correct or delete your personal data, or withdraw your marketing consent. Email hello@glitzbymaya.com and we will respond promptly.

7. Security

We use trusted providers and industry-standard safeguards such as encrypted connections (HTTPS). No online service is completely risk-free, so please use a strong, unique password.

8. Cookies and local storage

We use your browser's local storage to remember things like your shopping bag, saved theme and sign-in session. Paystack may use cookies on its own payment window.

9. Children

Our website is not directed at children under 13 and we do not knowingly collect their personal data.

10. Changes to this policy

We may update this policy from time to time. The date above shows the latest version.

11. Contact us

Email hello@glitzbymaya.com or WhatsApp +233 54 885 7714.

Delivery options

At checkout you can choose Pickup or Delivery.

• Pickup (free): we contact you on your phone number to arrange a pickup time and place once your order is paid.
• Delivery: we deliver across Ghana through trusted riders and couriers to the location you enter at checkout.

Delivery times

• Orders are prepared within 1–2 working days after payment is confirmed.
• Greater Accra: usually 1–3 working days.
• Other regions: usually 3–7 working days.
• Delays can happen during public holidays or peak periods. We will keep you informed.

Delivery fees

Delivery fees depend on your location and are arranged with the delivery rider/driver. We confirm the fee with you by phone or WhatsApp before dispatch, so there are no surprises. Pickup is free.

Order tracking

Sign in and open your Profile page to see your order status. For updates you can also message us on WhatsApp with your order number.

Returns policy

Because lip and body products are personal-care items, we can only accept returns for hygiene and safety reasons in these cases:

• The item is unopened, unused and in its original packaging and you contact us within 48 hours of receiving it.
• The item arrived damaged, defective or is not what you ordered. Send us a photo and your order number within 48 hours of delivery.

Items we cannot take back

Opened or used products, products damaged through misuse, and items returned without contacting us first cannot be accepted.

Exchanges and refunds

For eligible returns we will offer a replacement or a refund. Approved refunds are returned to your original payment method (Mobile Money, card or bank) via Paystack and usually appear within 5–10 working days of approval, depending on your bank or network. Delivery fees are non-refundable unless the error was ours.

Cancelling an order

You can cancel an order before it is dispatched by contacting us right away. A full refund will be issued for cancelled orders.

How to start a return

Email hello@glitzbymaya.com or WhatsApp +233 54 885 7714 with your name, order number and a brief description (with photos if the item is damaged). We will reply within 24 hours.